For purchasing from the white place....
How much is postage?
We use Australia Post for deliveries. Postage is calculated based upon the weight of products.
We offer free shipping on full priced clothing and shoes but when on sale the flat fee is $9.90.
At the checkout you will have three options, normal post or express post and the shipping amount will then be shown (before any payment is required). In addition, you can select "free pick up in store" and we will not charge postage.
For larger items we use a courier service. Please contact us if you would like a quote or to discuss.
What forms of payment do we accept?
We accept the major credit cards Visa, MasterCard, Zippay, Afterpay.
How long will delivery take?
Orders are dispatched daily from our head quarters in Orange. Any orders received after 2pm AEST would be fulfilled and ready for delivery the next business day.
Can I lay-by an item I see online?
Yes, we are more than happy to accommodate lay-bys. Call us on 02 6363 1160 or email email@example.com and we can arrange it. Our lay-bys are 6wks and a 20% minimum is required.
Are my details safe?
Absolutely. All payments are processed via a secure payment gateway.
What is our exchange/return policy?
You may return unused items within 7 days of delivery for a full refund or exchange. In all cases of returns, we ask that you please contact us via email prior to doing so via firstname.lastname@example.org.
Once we receive the returned item we aim to refund within 3-5 business days. We are unable to accept returns we haven't heard from you within 7 days.
We’ll pay the delivery costs if the return is a result of our error (damaged, incorrect item etc.)
No return or exchanges on sale items. No return on earrings.
What if my purchase breaks in transit?
We personally hand package and send all items very carefully to minimise breaks in transit. However if it does occur, please contact us via email within two days of receiving the item with evidence of the damage and we will investigate and arrange a replacement or refund where necessary.
I saw something in the shop but can’t see it online, why?
Unfortunately not all our items that you see in our store are online. We aim to get as much online as possible but if you see something you like in our store please call us 02 6363 1160 or email email@example.com and we can organise to ship it to you.
Do we ship internationally?
Yes we do!
Can we do gift wrapping?
Sure - let us know if it is a gift and we can wrap for you, complimentary.
We can also include and write on a card. Tags are $3 and cards range from $7.50-9
For hiring from white place events and lifestyle....
Is there a minimum hire order?
In order for our team to continue to offer a great service and speedy responses we have a minimum hire order of $500.00 in place to ensure we can get back to you sooner. Delivery and pickup fees are quoted separately.
If you require a DIY service (meaning you pickup and drop-off to our warehouse) a minimum $300.00 is required.
What is the delivery fee?
Our delivery fees vary depending on the location of your event and your actual order. We will discuss this with upon initial consultation.
Are we able to pick up our hire order?
We do offer a DIY service enabling you to collect small orders. Each order is individually considered for DIY pickup depending on the items you require. Our pickups and drop-offs for DIY orders are only available Monday - Friday 9:00am - 4:30pm.
Can you offer a discount?
We are unable to offer a discount; we consider our prices to be competitive and fairly priced.
What areas do you service?
Predominantly we service Central West NSW, Orange, Bathurst, Wellington, Dubbo, Mudgee, pretty much anything west of Sydney!
Do you offer a "set up " service when you deliver?
On most occasions we deliver your items to a secure location allowing your stylist, planner or yourself to arrange the furniture, decor, tables etc as they please.
We can provide and additional quote if you require set up and styling and please let us know if you require this.
What are your cancellation policies?
Booking deposits paid are non-refundable to cancellation, change of date or change-of-mind. Unless agreed otherwise, the cancellation policy of any invoiced hire is charged as per the below schedule:
- Cancellation less than 2 weeks prior booking = 30% of invoice value.
- Cancellation less than 1 week prior booking = 50% of invoice value.
- Cancellation less than 24 hours prior booking = 75% of invoice value.
- Cancellation on day of booking = 100% of invoice value.
When will my delivery be scheduled to arrive?
The delivery date will be decided during consultation of your initial quote, however a member of our team will contact you, one week prior to your delivery to inform you of your delivery time. All delivery times given allow a two-hour window. If you have a preferred time and date of delivery please notify us at time of initial consultation.
Can I change my order before my event?
Please select your hire items wisely; as we have limited availability we can not assure you that the quantity or desired product will be available. However we will work with you during the lead up to finalise specific numbers.
Do you require a security bond?
No. Every booking through white place events and lifestyle includes a 5% damage waiver.
What happens if something gets broken/damaged or unreturned?
- If an item is unreturned, broken or damaged beyond repair, payment of full replacement value. Your 5% damage waiver will be cover the initial part payment and an invoice will be sent and is required to be paid within seven days
Do you require a deposit?
To offer security to you (the client) and white place events and lifestyle, a 20% non-refundable deposit is required to secure your items. Quotes maybe issued; however these items cannot be held for you until your customer booking form is signed and deposit is received.
When is full payment expected?
Your full payment is required to be paid 14 days prior to your event. If your event is booked within the 30 day payment requirement, full payment is expected.
For staying with the white place....
How do you book?
We use Airbnb as our main booking channel, if you search 121 Prince Airbnb in google our house will appear or alternatively go to our stay page on our home screen and their is a direct link.
If you do not use Airbnb you can contact us directly to book either via phone 026363 1160 or firstname.lastname@example.org
How much is the cost per night?
The price per night varies and can be discussed upon initial inquiry.
Is there a minimum stay?
Yes we require all bookings to be a minimum two night stay.
Is linen included?
Can I purchase items at 121 Prince?
Definitely - everything you see is for purchase. If you like something you see or use during your stay we can arrange for it to be ordered and delivered to you. Speak to the team during your stay or at check out.
Have we missed anything?
If you have any further questions, please feel free to contact us, we’d love to help!
Call 02 6363 1160 or email email@example.com