FAQ’s:
For purchasing from the white place....
How much is postage?
We use Australia Post for deliveries. Postage is calculated based upon the weight of products.
We offer free shipping on full priced clothing and shoes but when on sale the flat fee is $10.
At the checkout you will have three options, normal post or express post and the shipping amount will then be shown (before any payment is required). In addition, you can select "free pick up in store" and we will not charge postage.
For larger items we use a courier service. Please contact us if you would like a quote or to discuss.
What forms of payment do we accept?
We accept the major credit cards Visa, MasterCard, Zippay, Afterpay.
How long will delivery take?
Orders are dispatched daily from our head quarters in Orange. Any orders received after 2pm AEST would be fulfilled and ready for delivery the next business day.
Can I lay-by an item I see online?
Yes, we are more than happy to accommodate lay-bys. Call us on 02 6363 1160 or email hello@thehwiteplace.com.au and we can arrange it. Our lay-bys are 6wks and a 20% minimum is required.
Are my details safe?
Absolutely. All payments are processed via a secure payment gateway.
What is our exchange/return policy?
In the instance your item isn’t quite right, we are happy to offer returns on full price items only for a refund* or store credit, if returned in original condition within 7 days of purchase.
For in store purchases, you may return unused items within 7 days for an exchange or credit note, no refunds. Credit notes are valid for 12 months.
No return or exchanges on sale items. No return on earrings.
*For online orders only. A refund to the original payment method, minus a $10 flat rate processing and handling fee. Once we receive the returned item we aim to refund within 3-5 business days. We are unable to accept returns we haven't heard from you within 7 days of receiving your online order.
What if my purchase breaks in transit?
We personally hand package and send all items very carefully to minimise breaks in transit. However if it does occur, please contact us via email within two days of receiving the item with evidence of the damage and we will investigate and arrange a replacement or refund where necessary.
I saw something in the shop but can’t see it online, why?
Unfortunately not all our items that you see in our store are online. We aim to get as much online as possible but if you see something you like in our store please call us 02 6363 1160 or email hello@thewhiteplace.com.au and we can organise to ship it to you.
Do we ship internationally?
Yes we do!
Can we do gift wrapping?
Sure - let us know if it is a gift and we can wrap for you, complimentary.
We can also include and write on a card. Tags are $3 and cards range from $7.50-9
For staying with the white place....
How do you book?
We use Airbnb as our main booking channel, if you search The White Place Airbnb in google our house will appear or alternatively go to our stay page on our home screen and their is a direct link.
If you do not use Airbnb you can contact us directly to book either via phone 026363 1160 or sales@thewhiteplace.com.au
How much is the cost per night?
The price per night varies and can be discussed upon initial inquiry.
Is there a minimum stay?
Yes we require all bookings to be a minimum two night stay.
Is linen included?
Absolutely!
Can I purchase items at The White Place Accommodation?
Definitely - everything you see is for purchase. If you like something you see or use during your stay we can arrange for it to be ordered and delivered to you. Speak to the team during your stay or at check out.
Have we missed anything?
If you have any further questions, please feel free to contact us, we’d love to help!
Call 02 6363 1160 or email sales@thewhiteplace.com.au